A Management Training Module

Overview

Top management often asks: “Am I really setting myself up for a beating when I request an assessment of work force attitudes?”

Employees often reply: “Why should I give management any indication of my true feelings, since little or nothing is ever done with the results of opinion polls or attitude surveys?”

The answer for both points of view is that there are good – even imperative – reasons for managing morale. A well executed morale management system can be diagnostic and preventive in an organization. Morale assessments can tell management what is good and what needs attention within specific parts of an organization.

“Using Morale Management” is a one- day program on how to implement a comprehensive and integrated set of activities to proactively deal with employee morale. Using exercises, role playing and group discussion, managers learn how to prepare for, administer, analyze, feed back and act upon periodic attitude assessments.

Program Objectives

At the conclusion of their participation in this program, managers will be able to:

• Describe morale management as a process.
• Implement the key elements of each step in the process.
• Demonstrate the skills of data analysis, feedback of results, and action programming.

Program Agenda

• Understanding morale management as a process
• Preparing and conducting assessments
• Analyzing attitude data
• Feeding back results
• Effective action programming